Client Feedback Questionnaire

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Storrar Cowdry is a trading name of Storrar Cowdry & Co Limited | Registered in England & Wales | Company registration number 8868026

Fixing an appointment Was there any undue delay in obtaining an appointment?	ExcellentGoodAdequatePoorN/A

Keeping to appointment time Were you kept waiting after the booked time for an appointment?	ExcellentGoodAdequatePoorN/A

Receptionist Did the receptionist answer your calls quickly and satisfactorily?	ExcellentGoodAdequatePoorN/A

Staff behaviour Were our staff helpful and courteous at all times?	ExcellentGoodAdequatePoorN/A

Progress of work Were you satisfied that we did everything possible to progress your work efficiently?	ExcellentGoodAdequatePoorN/A

Call Backs If you asked us to telephone you back, did we respond within a reasonable time?	ExcellentGoodAdequatePoorN/A

Replies to letters/emails Did we reply to your communications within a reasonable time?	ExcellentGoodAdequatePoorN/A

Supplying information Were you kept sufficiently informed about what was happening and about costs?	ExcellentGoodAdequatePoorN/A

Quality of service generally	ExcellentGoodAdequatePoorN/A


Your solicitor Which solicitor/staff have you been working with?


Special Mention Is there anyone that you wish to specially mention for excellent or poor service?	YesNo


If Yes please give details of who and why...


Do you have any additional comments?


Can we use your comments?	YesNo
Are you are agreeable to us using your comments on our website withholding your name but just using an initial for surname please can you indicate as we have always relied on recommendations for the success of the business. Thank you.


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