Denise Woodward

Denise Woodward

We are sad to announce the death of Denise Woodward, Consultant Solicitor, on 22nd April 2023.

Denise was a valued member of our Family Law Team and a hugely popular member of staff. Denise will be sorely missed by all her work colleagues and the legal fraternity in Chester and beyond.

Darlene Storrar, Managing Partner, says:

"Denise was an excellent Family Law Solicitor and a highly valued member of our team. Denise was dedicated to her work and her many clients and we will miss her enormously. Denise was always cheerful and engaging. Our thoughts are with her large supportive family at this very sad time."

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Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint

and

• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Website: www.legalombudsman.org.uk

Phone Number: 0300 555 0333 between 9.00am to 5.00pm

Email: enquiries@legalombudsman.org.uk

Address: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

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